Deposits and Confirmations: 50% Non-Refundable

A 50% deposit is required to book your session at The Creative Hub Studios. Time slots are firstcome, first served and upon The Creative Hub Studios receipt of a 50% deposit.  In someinstances, The Creative Hub Studios may ask for a full non-refundable payment for multiple daybookings instead of a deposit. No booking is confirmed unless a deposit has been received and a confirmation text or email has been sent to client or client representative. 

• 4 hours or less bookings: Deposits are non-refundable if cancellations or rescheduling occurs
  within 24 hours of booking.  
• 5 hours or more bookings:  Deposits are non-refundable if cancellations or rescheduling occurs
  within 36 hours of booking. Client subject to full payment of booking.  
•  Multi-day bookings: Deposits are non-refundable if cancellations or rescheduling occurs
  within 48 hours of the first day of booking. Client subject to full payment of booking.  
• PO Bookings: Deposits are non-refundable if cancellations or rescheduling occurs within 48
  hours of the first day of booking. Client subject to full payment of booking.  
•  Bookings scheduled 2 or more weeks in advance:  Deposits are non-refundable if cancellations
  or rescheduling occurs within  96 hours of the first day of booking. Client subject to full payment
  of booking.  

Payments

Remaining balances are due at the beginning of each session. Sessions cannot begin until balances have been cleared.  We recommend having paying parties arrive 15 minutes before session start to ensure your session begins on time.  For multiple day bookings, balance is due at the beginning of the first booked day.   In some instances, The Creative Hub may ask for a full non-refundable payment for multiple day bookings instead of a deposit. 

Payment Methods

The Creative Hub currently accepts the following methods of payment:

• Zelle
• ACH
• Credit Card – (in person only w/ valid matching ID)
•  Check

Cancellations and Fees

Cancellations must be made with The Creative Hub Studios management only and are not valid if communicated with staff, interns, or engineers. No bookings are considered cancelled until a written email or text is sent out to client by The Creative Hub Studios management.  If cancellations or rescheduling occurs outside of the allowable time frames (see “Deposits” section” for time frames) clients are subject to full payment of booking. It is the responsibility of the client to inform their entire team of cancellations or rescheduling. Clients who fail to show up to their sessions will still be billed for the full time slot.  

Refund Policy

Refunds are available for deposits or payments if the request abides by our deposit, confirmations, and payment policies. See all guidelines above.  Refunds must be approved by The Creative Hub Studios management and are handled on a case by case basis. Approved refunds will be sent back through the method it was received. 
Please email us at intakeform@joytvn.com to start a refund request.  

Studio Tours

By appointment only.  Please call in advance to schedule a tour. FaceTime tours are available if scheduling doesn’t permit an in-person tour.  

File Management & Backups

The Creative Hub Studios will hold files no longer than 7 days in our system.  It is highly recommended you bring your own hard drive to transfer your files onto at the end of each session.  The Creative Hub Studios and its staff are not responsible for unretrievable or missing files after 7 days from the creation of the file. 

Our engineers can send out files digitally via Wetransfer.com as a courtesy at the end of your session. Transfer fees starting at $100/hr will apply to digital transfers that take over 30 minutes to upload. Retrieving files at a later date is subject to billable studio time.  

Smoking Policy

For the health, well being, cleanliness, and longevity of our staff and equipment, smoking is not permitted anywhere inside our facilities.